Order & Return FAQs

Order & Return FAQs

How can I check my order status? 

After you placed an order, you will receive an email with the details of your order, and you'll receive a shipping confirmation email with a tracking number when the order ships. If you are having difficulty while tracking your order, you can contact us at info@ecoraliving.com to check your order status.

How can I change or cancel my order after is placed?

Unfortunately, it is not possible to change or cancel an order, once you have completed the checkout.

However, If you need to change your order, please contact us right away so we can accommodate you in every way possible.

How do you I return or exchange an item?

Please review our Refund Policy page for details.

What items are not eligible for returns?

  • Gift cards
  • Any product that has been modified or used in any way
  • Sale and clearance items
  • Items that are not in resalable condition
  • Warrenty items over 30 days of delivery are not available for returns. 

What if I receive damaged or incorrect merchandise?

In the case you receive merchandise that is damaged, incorrect, or incomplete, please contact us immediately so we can make it right. For faster assistance please email us with you return or exchange claim at info@ecoraliving.com.

Please include your order number, contact information and photos of possible damages (if applicable). Keep all items and packaging materials until your claim is resolved.

If we are out of stock of the item, and if you need a replacement, we will let you know when is back in stock or suggest you with a suitable replacement.

Please note, we cannot honor damage claims without proper documentation of the damages and identification of the package. Damaged/incorrect items over 10 days of delivery are not entertained.

I threw out my original package, can I still return my order? 

All products must be new, unused and with the original packaging to be accepted. 

If by accident you have thrown your original packaging, please contact our Customer Service who may be able to help you, at info@ecoraliving.com.

Can the price be adjusted after ordering?

Unfortunately, we cannot adjust prices after an order is placed but a credit can be applied to your account if needed. 

I have two discount codes. Can I use both of them in the same order? 

Our discount codes cannot be combined, only one code may be used per order.

Can I delay the shipment of my order?

If you wish to place an order but delay its shipment to a later date, please do so by contacting our Customer Service at info@ecoraliving.com before placing your order. We will be happy to assist you.

What happens if the item I ordered is backordered?

In some cases, shipping may be postponed due to a lack of product availability. Items that are on backorder will be shipped when they are received in stock. In the event of any delay, we will notify you by mail or email. 

How long will it take to receive my refund? 

Refunds will be issued to the original method of payment within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Thank You.