Your order may be delayed as a result of the COVID-19 outbreak. Due to pandemic-related global shipping and logistics delays, the packages are taking longer than usual to deliver. Please bear with us.
Effects of COVID-19 outbreak on shipping
Our team is monitoring the current pandemic situation closely and will announce any changes regarding shipping methods and delivery on our FAQ page.
Our logistics partners have informed us that due to a high volume of packages and limited flight and freight availability, deliveries might be delayed. We apologize for any inconvenience and thank you for understanding.
Our Customer Service is open during business hours and is happy to help you with any questions you may have. Please contact us at email@example.com .
Where do you ship?
We ship to the United States only.
Where do you dispatch from?
Some products ship from our US warehouses, other products ship directly from its creators and manufacturers located Worldwide. Please note some of our partners ship from international warehouse locations.
We offer economy standard shipping to all orders to US. Shipping costs are calculated at checkout.
Orders will be processed within 2-5 business days, with the exception of made to order items which will have a 4-10 business days processing times.
We use a merge of logistics to deliver our packages, finally your local post office delivers the goods. Please allow 7-21 business days for the order to arrive after it has been shipped. Items with longer delivery times will display ETA on the product description. Please note that there may be potential delays due to a high volume of orders or postal service problems which are outside of our control.
You can track your orders 5-7 days after it has been shipped.
What Shipping Carriers do you use?
For our domestically shipped orders, we use UPS, FedEx, and USPS for delivery. Most of our orders will be delivered with USPS ground.
For our internationally shipped orders, we use a merge of logistics methods with USPS being the final delivery agent.
Do you offer Holiday shipping?
Our orders are dispatched Monday through Friday during business hours. We do not have special Holiday shipping.
How long would it take for my tracking link to show updates?
Most shipments will have tracking updates available 1-5 business days after dispatch.
Nonetheless, not all shipping methods behave the same way. Some packages do some internal travelling which is not necessarily recorded before starting to show in-transit updates. If you need any help understanding your package tracking link, please email us at firstname.lastname@example.org
What if my package is delayed?
For orders that have delays outside of the norm, we can offer a replacement based on product availability.
Replacement items will be sent free of charge. Only shipping fees will be charged to ensure the return of the extra products. The shipping Fees will be refunded once the return product is received. The shipping Fee of the replacement item will depend on quantity and the product. Typically, the same shipping cost as in original order.
How do you handle Delivery Exceptions?
At times, there will be delivery exceptions and you will be asked to pick up your package at the local post office. We always intend for our orders to be directly delivered to you, but it is out of our hands when this situation happens. Please contact your local post office directly to arrange redelivery or pick up your parcel. If the parcel is returned to the sender, it will be subject to our return fees.
We do not offer special deliveries. For additional questions contact us at email@example.com.
What if I missed my delivery?
If you missed your delivery you will need to reschedule the delivery via the logistics provider’s website. Packages are held for 3-7 days, please schedule your delivery as soon as possible. If items are returned to sender, please contact us immediately for assistance. Shipping fees will apply.
What if I used the wrong shipping address?
If a wrong shipping address was used, please contact us immediately so we can rectify the error prior to dispatch of the item(s). If the order is dispatched & delivered using an incorrect address provided by the customer, we do not offer refunds or replacements.
What if my order is returned to sender?
Orders returned to sender due to buyer's neglect (not picking up parcels, wrong delivery address, not paying customs fees) will be considered a buyer's remorse and will be subject to return fees.
What if my order gets lost?
Due to the pandemic related stress on logistics, some packages may experience delays and lag of updates. This is not an indication the item is lost, please be patient and allow some extra days for the package to be delivered. We will do our best to deliver your order.
If your package information states your item was delivered and you have not received it, please mail us with your name and order number at firstname.lastname@example.org no later than 7 days after the order shows delivered, we will investigate the matter with the shipping provider.